Maid Attitude Or IQ, which One Is More Important?

     Employer and maid sometimes have difficulties. They frequently go to Maid Agencies for counselling. No matter the nationality of the helper whether she is from Philippines or Indonesia. Majority of issues fall in the category of 1). Attitude problem 2). Poor performance. Do these problems have relationship to each other, if so, how? It is proven that attitude is a predictor of achievement even more than IQ.

Attitude is defined as “a predisposition or a tendency to respond positively or negatively towards a certain idea, object, person, or situation.” In fact, the way of thinking or feeling about a person or a situation reflect the behavior. An attitude is a pattern of thought. It affects how people approach everything they do. However attitudes have developed from past experiences; changing behavior, patterns of thought and outlook will result in a change attitude. Attitude can be changed but it really need strong commitment and if it so changed in positive way, it will be a major factor for the level of success.

Attitudes fall into one of two categories: a fixed mind-set and a growth mind-set. A fixed mind-set person believes nothing can be changed. This creates problems when there is a challenge since anything that appears to be more than it can handle so it bounds to hopeless and overwhelmed. Employers encounter more issue with such a fix mind-set maid during the employment contract. Maid doesn’t want to adjust herself with new environment and change her attitude and behavior to learn about the new situation. For example, a domestic helper with a fix mind-set won’t try to cope with her homesickness issue and very seldom can finish her contract. Bad attitudes are often the outcome of past experiences and practices so it won’t easily change. As a matter of fact, maids generally don’t have high level of attitude awareness. They usually have less ability on handling their attitude. Their poor attitude creates low self-esteem, stress, fear, offence, anger and an inability to handle changes. Domestic helpers usually don’t fail because of lack of skills. It is usually bad behavior, bad actions, or bad attitude. There is a strong link between attitude and performance

In contrast; a domestic helper with a growth mind-set believe that they can improve with effort. They outperform than those with a fixed mind-set, even when they have a lower IQ, because they embrace challenges, treating themselves as opportunities to learn something new. In fact, the best attitude in life is the way of thinking “I can do”. A maid with a positive attitude always has better performance since constantly embraces each challenge as a learning experience. According to new research positive attitude may help more than IQ.

   All in all, attitude is everything and has very important impact on performance. All involved recruitment agencies especially source countries as well as employers should find a way to know the attitude of their maids if she is optimistic or pessimistic. However, knowing attitude is timely, complicated and multiplex conditions are involved. Mostly maids show their best behavior when they are interviewed or during the training period and arrival. In spite of that, by recognizing habits and behavior, attitude can be predicted so they can find a way to enlighten the maid and help her to improve and adjust in the best way. At last, good attitude must be reciprocal in which employer’s approach can effect on maid attitude so that consequently the performance of the maid will be improved and a successful employment will achieved.

Presentation By The Embassy OF The Philippine Overseas Labor Office Kuala Lumpur, Malaysia











How to Hire A Philippine Maid Through Agency in Malaysia: Part 4

Arrival of Philippine Domestic Helper in Malaysia

Arrangement to fetch your Philippine Domestic Helper in the employment agency, together with the settlement of your final payment due amount.
The employer or employment agency is required to bring the FDH for a medical check up at any clinic which is registered with FOMEMA Pte. Ltd. (within a month).
Any Foreign Domestic Helper who fail the FOMEMA Medical examination must be sent back to their home countries immediately

The employer may submit an application for a change of or replacement of the Foreign Domestic Helper that has been approved for Visa with Reference due the worker has entered the country but is NOT medically fit by FOMEMA Pte. Ltd.

In order to apply for a replacement, the employer should submit the required documents:

1. Employer’s application letter (with the new selected Philippine Domestic helper biodata)
2. Letter of Approval for Visa With Reference
3. Check Out Memo
4. the original payment receipt

The Foreign Domestic Helper who has passed the medical examination and is certified healthy by FOMEMA Pte. Ltd. will be issued with the Visitor’s Pass Sticker (Temporary Employment) in accordance with the approved period of VDR in the approval letter.

And obtain the PL (KS) sticker from the State Immigration Department which will be issued within 1 month from the date of arrival.

 The employer shall provide the Philippine Domestic Helper with personal life, accident, medical and repatriation insurance from a reputable insurance company in Malaysia.

 Once the Philippine Domestic Helper has received the Visitor’s Pass Sticker (Temporary Employment), she is allowed to work until the deadline stated on the sticker. PL (KS) concerned.

How to Hire A Philippine Maid Through Agency in Malaysia: Part 3

Prepare of Documents in Philippine for maid Departure

    The recruitment counterpart agency and Foreign Domestic Helper has received the Approval letter for Visa with Reference to get a visa at the Malaysian Representative Office. The Philippine Agency facilitates the maid for Pre-departure Orientation Seminar (PDOS), Overseas Worker Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA); and the Authenticated Employment Contract to process the Issuance of Overseas Employment Certificate (OEC) and OFW Insurance from POEA office in the Philippines  prior to entry into Malaysia.

    After getting the visa and OEC the Foreign Domestic Helper can enter Malaysia through any permitted entrance. Immigration officers at the gates of entry will provide a Special Pass for 30 days so that the employer can report the presence of the Foreign Domestic Helper at the Immigration office that approved the VDR. This Immigration office can be the State Immigration Office or Immigration Headquarters

How to Hire A Philippine Maid Through Agency in Malaysia: Part 2

VDR Approval and Philippine Embassy Contract (POEA) Verification

   Upon the VDR approval, the agency will arrange to pay the levy according to the type of the nationality of the Foreign Domestic Helper.

  • During the application of Foreign Domestic Helper to arrive in Malaysia with unforeseen circumstances and the application of Foreign Domestic Helper candidate is unable to arrive in Malaysia, the following situation can proceed with new application by Replacement of Foreign Domestic Helper (FDH)
    The employer may submit an application for a change of or replacement of the Foreign Domestic Helper that has been approved for Visa with Reference due the worker did not enter the country after the approval of the VDR is issued.
    In order to apply for a replacement, the employer should submit the required documents:
    1. Employer’s application letter ( with the new selected Philippine Domestic Helper biodata)
    2. Letter of approval for Visa With Reference
    3. the original payment receipt
    4. letter of visa cancellation from the representative office in the employee’s country of origin (if any)
  • Documents required for the Application of Employment Contract at the Philippine Consulate, Malaysia (POEA)
    1. Standard Employment Contract Form ; signed and notarized
    2. Original VDR approval letter ( Visa with reference )
    3. Original Levy receipt
    4. Copy of Foreign Domestic Helper’s passport
    5. Copy of the Employer’s IC/ passport
    6. Information sheet
    7. Affidavit of Undertaking; signed and notarized

Upon the released of Verified and Authenticated Employment Contract of the Employer and the Foreign Domestic Helper from the Philippine Consulate, Malaysia, the maid agency will arrange to send all original documents to the recruitment agency counterpart for the deployment processing of your selected Philippine Domestic Helper.

How to Hire A Philippine Maid Through Agency in Malaysia: Part 1

Before Submission to FWCMS System for VDR

1. Approved Country : The Philippines

2. Eligibility condition to work as Foreign Domestic Helper in Malaysia:
Must be Female , age between 23 to 45 years old
 With Valid Passport of at least 18 months
 Confirmed Fit to work from the accredited Medical Center by the Malaysian representative office in Philippines
 Presently residing in the Philippines
 enter Malaysia via the Visa With Reference (VDR) issued by the Malaysian representative office in the Philippines
 Certified PASS for IMMIGRATION SECURITY CLEARANCE (ISC) in the Philippines
 Completed training course under TESDA

3. Employer Eligibility Requirements:
 Application can be submitted through employment agency in Malaysia with valid approved license from JTKSM and Accredited with Philippine Overseas Employment Administration (POEA
 Employers who have been declared bankrupt are not eligible to apply.
 In order to apply for second Foreign Domestic Helper, the employer must:
1. have a valid reason
2. Have income under the conditions stipulated by the Immigration Department of Malaysia.

4. Selection of Philippine Domestic Helper Bio data

5. Arrangement of Skype Interview or Phone Interview with the selected Bio data

Confirmation of selected bio data , considered BOOKED only upon settlement of Deposit due amount
• The agency will request a copy of the employer IC/Passport and complete address for the issuance of Invoice

6. Settlement of deposit payment
• Issuance of paid Receipt to the employer and the Philippine Domestic helper bio data will remove from the website as confirmed book.

7. The agency representatives will coordinate to the employer for the signing of application forms and completing the required documents stipulated by the Immigration Department of Malaysia before the submission of VDR Applications for the approval of foreign domestic helpers can be made at all State Immigration Offices in accordance with the employer’s address or can be handled by employment agencies registered with the Department

a) Documents required for the application of a Visa With Reference (VDR) for Foreign Domestic Helpers:
1. The new application form (PRA1) Replacement Form for FDH (PRA2)
2. Form IM 12. (Application PLKS)
3. Form IM 38. (Visa Application)
4. Personal Bond which has been stamped with a RM 10.00 revenue stamp
5. Employment Agreement for Foreign Domestic Helpers which has been stamped with a RM10.00 revenue stamp (2 sets of originals and copies)
6. Copy of Foreign Domestic Helper’s passport
7. Medical Report from the country of origin which has been certified by a clinic appointed by the Ministry of Health Malaysia
8. Immigration Security Clearance (ISC) certificate
9. Required documents of employer by the Immigration Department of

6 Reasons Make Maids to End their contracts prematurely

Available Bio-data

It’s pretty common how often you hear employers complaining about their maid leaving before they finish their 2 years contact. It will give them a lot of trouble if their maids choose to end their contract prematurely. Terminating the contracts are so costly in terms of money and time when a maid walking out the door. A simple search by internet brings dozens of websites that have mentioned problem maids in Malaysia and there are a lot of complains by employers. Although most of them are true story, but, do maids really terminate contract without any reason?
Employers tend to blame everyone and everything under the sun, while ignoring the main reasons: maids quit mostly because of some circumstances. The sad thing is that this can be avoided. Families as an employer may need to consider some potential condition on their part to reduce the possibility of terminating contract by a domestic helper. Besides providing some compulsory things like paying salary, food, shelter, and rest; there are some other potential issues that cause a maid to leave employer’s house. Understanding the situations and preventing them, that employers may do that to make a domestic helper packing their bag, would help them in saving money and time specially for families which they pay service fee a lot to Malaysian Maid Agencies.
1. Overwork
Nothing makes a good maid frustrated to quite like forcing them to overwork. It’s so tempting to compel your maid for extra work that employers frequently fall into this trap. Extra work is confusing; they might feel as if they’re being punished for great performance. Overworking is also inefficient. It is proven that productivity per hour declines sharply when the work exceeds the certain times, and productivity drops off that you don’t get anything out of working more. They probably won’t stay if they must work constantly without rest. Simply increasing their workload because they do not complain, without changing a thing, they will eventually seek a reason to get out of your house.
2. Communicate with maid
Employers need to communicate with their maid to find out what makes them feel good. Communication is an absolute necessary leadership discipline. It doesn’t matter you manage a domestic helper or a professional person. Communication leads to influence on her attitudes in the ways that would help her the most. Maids whose hard work is recognised mostly are more positive and helpful– they are motivated to maintain or even improve their good work in order to gain more recognition and then to reward them for a job well done. It would misinterpret when you tell them “they get for what you do”. It’s easy to underestimate the power of a “pat on the back”, especially with top performers who are intrinsically motivated. Employers should consider a foreign domestic helper comes from another country. Both the employer and the maid have different culture and speak another variety of English. All the cultural and linguistic differences may cause misinterpretation for example pronunciation, intonation, syllabic stresses and rhetoric. Employers should describe about their main culture and life style in advance while understanding the maid’s culture so the maid could reduce misconducting.

3. Care about your maid
Majority of maids who leave their jobs do so because of their relationship with their employers. Humanity and treat them well must be in the centre of all the relationships. It’s impossible to work for someone eight-plus hours a day and live with them 24 hours when employers aren’t personally involved and don’t care about anything other than the job. Employer who fail to really care will always have high rate of termination contract by maids.
4. Honor your commitments
Making promises to a maid places employers on the fine line that lies between making them very happy or watching them walk out the door. When you uphold a commitment, you grow in the eyes of your housemaid because you prove yourself to be trustworthy and honourable. But when you disregard your commitment, you come across your word uncaring, and disrespectful. After all, if the employer doesn’t honour what they promises, must ask themselves why the maid should does.

5. Wrong maid for a wrong situation
We can only be certain about a person’s behaviour and attitude a long time after being with her. Behaviour is a subjective matter, what is sensitive for you others may consider it. However, it is very important to screen potential maids thoroughly and scrutinise them before hiring. Recruitment agencies may do some background research, personality test, and even train them generally, matching a maid with a family to work and live with is not that simple. Every family has their own specific life style, attitude and environment. Employer knows well the entire of the family and the work situation, so they should explain clearly and truly while interviewing a maid to get a good feedback. The job offer should be prepared in details as well. For example, when a maid find herself doing things that are too easy or boring, Vis versa the job is very difficult, they seek for other situation.

6. Pay Attention to maid
When employers are asked about their inattention to a maid, they try to excuse themselves, using words such as “trust,” “autonomy,” and “empowerment.” This is complete nonsense. Good employer always care, no matter how a maid is good. Employer should pay attention and are constantly listening and giving feedback.
When you have a good maid, it’s up to you to keep finding areas in which they can improve to expand their skill set. Everyone at work want feedback—and its employer’s job to keep it coming. If you don’t, your best maid will grow bored and self-satisfied.

Bringing It All Together
If employers want their best maid to stay, they need to think carefully about how to treat them well. While good maids are as tough as nails, their official employment contracts (especially contracts with Philippine Embassy: (POEA) gives them an abundance of options. Employers need to make them “want and willing” to work.